基于家庭医生工作室标化工作量的绩效管理应用研究

目的:通过标化工作量,对家庭医生工作室工作进行绩效管理,科学、动态地衡量员工工作行为和效果。方法:采取文献检索、小组访谈、专家咨询等方式,在家庭医生服务包的基础上确立24类65项服务项目,采取以时间为主的标化法,确立工作量化指标、绩效考核内容及方法并实施。结果:将标化工作量前后工作人员(家庭医生及其助手)工作量、绩效、服务效率同比,均有不同程度提高。结论:标化工作量对家庭医生医护组合进行绩效管理,可明显提高工作量、服务效率和绩效,有助于激发工作人员的积极性和潜能,符合社区卫生服务改革的需要,具有科学性、可行性和有效性。

Research on performance management based on standardized workload of family doctor studio

Objective:Through standardized workload, this paper intends to conduct performance management of family doctor''s studio so as to scientifically and dynamically evaluate employees'' (family doctors and their assistants) work behavior and results. Methods:We enhance the development of family doctor studios and establish 65 (24 categories) services based on the service pack of family doctor using methods like literature review, group interview and expert consultation etc. Through time-based standardization, we endeavor to set up quantitative indicators, the content and method of performance assessment and to implement this performance management. Results:Employees'' workload, performance and service efficiency have all improved to some extent year-on-year after the workload standardization. Conclusions:It was shown that the performance management of family doctor team through workload standardization could enhance employees'' workload, service efficiency and performance significantly. It helps motivate employees to reach their full potential, which is scientific, feasible and effective and fit in with the needs of community health reform.