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| 2008年度上海地区医疗影像设备主流厂商售后服务满意度调查分析 | |
| 引用本文： | 李斌,汪黎君,张立方,钱建国,郑嘉岗,朱高杰,何德华,徐梓添.2008年度上海地区医疗影像设备主流厂商售后服务满意度调查分析[J].中国医疗器械杂志,2009,33(4):297-300. |
| 作者姓名： | 李斌 汪黎君 张立方 钱建国 郑嘉岗 朱高杰 何德华 徐梓添 |
| 作者单位： | 1. 上海交通大学附属第六人民医院医学工程部,上海,200233 2. 上海交通大学附属第一人民医院,上海,200080 3. 上海复旦大学附属华山医院,上海,200040 4. 上海中医药大学附属龙华医院,上海,200032 |
| 基金项目： | 卫生部医院管理研究所项目课题 |
| 摘 要： | 为了推进医疗设备售后服务工作，上海地区2008年继续开展了对放射诊断、超声诊断和内窥镜三类影像设备产品的售后服务调查。通过对68家医院的满意度调查数据进行统计分析，与2007年相比，三类医疗器械设备的满意度都有10％以上的提高。 |
| 关 键 词： | 医疗设备 售后服务 客户满意度 问卷调查 满意度指数 |
2008 Shanghai Customer Satisfaction Survey Report of After-sales Service for Medical Imaging Equipments |
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| LI Bin,WANG Li-jun,ZHANG Li-fang,QIAN Jian-guo,ZHENG Jia-gang,ZHU Gao-jie,HE De-hua,XU Zi-tian.2008 Shanghai Customer Satisfaction Survey Report of After-sales Service for Medical Imaging Equipments[J].Chinese Journal of Medical Instrumentation,2009,33(4):297-300. | |
| Authors: | LI Bin WANG Li-jun ZHANG Li-fang QIAN Jian-guo ZHENG Jia-gang ZHU Gao-jie HE De-hua XU Zi-tian |
| Institution: | LI Bin, WANG Li-jun, ZHANG Li-fang, QIAN Jian-guo, ZHENG Jia-gang, ZHU Gao-jie, HE De-hua, XU Zi-tian( 1. Shanghai 6th people＇s hospital affiliated to Shanghai Jiao Tong University, shanghai, 200233 ;2. Shanghai lth people＇s hospital affiliated to Shanghai Jiao Tong University, shanghai, 200080; 3. Huashan Hospital affiliated to Shanghai Fudan University, Shanghai, 200040 ;4. Longhua Hospital affiliated to Shanghai Chinese magician University, Shanghai, 200032) |
| Abstract: | To improve the after-sales service, a survey aimed at the after-servies of 3 kinds of medical equiments is applied among 68 hospitals in Shanghai Area in 2008.The Stat.And analysis results are showed in the paper, which will certainly channel off suppliers to set up a harmomious market together. |
| Keywords: | medical equipment after-sales service customer satisfaction survey with questionnaire customer satisfactionindex(CSI) |
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