实施医患沟通制改善医患关系

为改善医患关系，促进医患沟通，全面实施了“医患沟通制”。明确了“医患沟通制”的内容。“医患沟通制”的运作方法：加强培训，改变服务观念；将“医患沟通”纳入质量管理；运用“医患沟通制”专项调查表；掌握多种沟通技巧。为“医患沟通制”提供组织、人员、制度保障。“医患沟通制”的实施，取得了较明显的效果。

Adopting the system of doctor-patient communications so as to improve their relationship

In order to improve doctor patient relationship and communications, the system of doctor patient communications was implemented in an all round way. First, the contents of the system were defined. Then the ways of implementing the system were fixed: improving training and changing service concepts; bringing doctor patient communications into line with quality management; making use of special survey forms for the system, and mastering a variety of communications skills. In addition, necessary organization, personnel, and regulations were put in place to guarantee the success of the system. Consequently, implementation of the system brought about pretty tangible results.