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社区卫生服务职工工作满意度与稳定性研究
引用本文:尹文强,王克利,傅华.社区卫生服务职工工作满意度与稳定性研究[J].中华医院管理杂志,2003,19(6):351-355.
作者姓名:尹文强  王克利  傅华
作者单位:200032,上海,复旦大学公共卫生学院
摘    要:社区卫生服务的可持续发展离不开高素质、高满意度和高稳定性的职工。本研究旨在通过设计工作满意度与稳定性调查问卷并进行抽样调查,以期了解社区卫生服务职工工作满意度水平及工作稳定性状况,寻找影响满意度与稳定性的主要因素,分析、发现:预防保健人员是社区卫生服务职工中的低满意度群体,影响工作满意度的有工作条件、制度实施效果、领导的尊重与关心等6项;有45.1%的职工曾产生过离开中心或服务站的想法,有执业环境、医患关系、能力发挥等5项影响因素。

关 键 词:社区卫生服务  职工  工作满意度  稳定性  研究  工作条件  执业环境  可持续发展
修稿时间:2003年2月28日

Research on the scope of job satisfaction and stability of community health workers
YIN Wen-qiang,WANG Ke-li,FU Hua. Preventive Medicine.Research on the scope of job satisfaction and stability of community health workers[J].Chinese Journal of Hospital Administration,2003,19(6):351-355.
Authors:YIN Wen-qiang  WANG Ke-li  FU Hua Preventive Medicine
Institution:YIN Wen-qiang,WANG Ke-li,FU Hua. Preventive Medicine Department of Fudan University Public Health College,Shanghai 200032,China
Abstract:Workers with high quality, high job satisfaction levels and high stability are indispensable to the sustainable development of community health services. The present research aimed to find out about the scope of job satisfaction and stability of community health workers by means of designing relevant questionnaires and sample survey and to identify the major factors affecting the scope of job satisfaction and stability. The research found that among the community health workers, those engaged in preventive healthcare were a group with the lowest job satisfaction level and there were six factors affecting the scope of job satisfaction, including working conditions, the effect of the implementation of rules and regulations, respect from and care by leaders and so on. It also found that 45.1% of the workers once had the thought of leaving their community health centers or stations and there were 5 factors affecting job stability, including environment for medical practice, doctor-patient relationship, scope for bringing one's ability into play and so forth.
Keywords:Community health service  Scope of job satisfaction  Stability  Working condition  Environment for medical practice
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