| 如何构建医院顾客满意度指标体系 |
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| 引用本文： | 吴凡伟,朱岁松,周晓艳.如何构建医院顾客满意度指标体系[J].中国卫生质量管理,2009,16(1):37-39. |
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| 作者姓名： | 吴凡伟 朱岁松 周晓艳 |
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| 作者单位： | 深圳市松岗人民医院信息健教科,广东,深圳,518105 |
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| 摘 要： | 为了使医院顾客满意度测量更符合”以人为本”、”一切以病人为中心”的管理理念和质量方针，文章借鉴国内、外顾客满意度调查法，并结合我国医院实际，探讨了现阶段比较适合我国医院的顾客满意度指标体系。
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| 关 键 词： | 医院顾客 满意度 指标体系 构建 |
How to build a hospital customer satisfation index system |
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| WU Fanwei,ZHU Suisong,ZHOU Xiaoyan.How to build a hospital customer satisfation index system[J].Chinese Health Quality Management,2009,16(1):37-39. |
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| Authors: | WU Fanwei ZHU Suisong ZHOU Xiaoyan |
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| Institution: | .(Songgang People＇s Hospital of Shenzhen, Shenzhen, Guangdong, 518105, China) |
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| Abstract: | In order to make the hospital customer satisfaction measurement fit the ＂human-oriented＂and ＂all pa tient-centered＂management philosophy and quality policy, the artice based on domestic and international customer satis faction survey,and combined with the actual situation of China＇s hospital, discussed the suitable hospital customer satis faction index system at this stage. |
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| Keywords: | Hospital customers Degree of satisfaction Index system Construction |
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