| 药房窗口服务中的医患沟通技巧 |
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| 引用本文： | 徐昀,张晓乐.药房窗口服务中的医患沟通技巧[J].中国卫生质量管理,2010,17(6):70-71. |
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| 作者姓名： | 徐昀 张晓乐 |
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| 作者单位： | 北京大学第三医院药剂科,北京,100191 |
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| 摘 要： | 医患交流作为人际交流在医学领域的特殊体现,在提高患者治疗依从性等方面具有重要意义.结合实践经验,就门诊药房窗口服务中的医患沟通技巧进行了总结,认为理解是情感交流的基础,同时应掌握语言交流技巧和非语言交流技巧.
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| 关 键 词： | 药房 医患沟通 沟通技巧 |
Doctor-patient Communication Skills in Pharmacy Window Service |
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| XU Yun,ZHANG Xiaole.Doctor-patient Communication Skills in Pharmacy Window Service[J].Chinese Health Quality Management,2010,17(6):70-71. |
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| Authors: | XU Yun ZHANG Xiaole |
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| Institution: | ( Pharmacy Department,Peking University Third Hospital, Beijing, 100191, China) |
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| Abstract: | As a special interpersonal communication in the medical field, the doctor - patient communication is playing an important role in improving patients＂ compliance. Combining years of practical experience, we summarized the doctor - patient communication skills in the outpatient pharmacy window service. To achieve good communication with patients, the pharmacists should pay attention to study and master the skills consciously. |
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| Keywords: | Pharmacy Doctor - Patient Communication Communication Skill |
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