某市三级综合医院护士遭受工作场所暴力特征及影响因素

目的]探讨某市三级综合医院护士遭受工作场所暴力的特征及影响因素. 方法]使用问卷调查法测量某市3所三级综合医院484名护士在过去1年遭受工作场所暴力的发生率、特征、所在医院的态度和措施,并分析其影响因素. 结果]工作场所暴力的发生率为63.0％,“工作部门”、“处理得力”、“对护士的重视程度”、“鼓励上报”、“保安全天定时巡逻”和“候诊区座椅均固定”对工作场所暴力的发生有影响. 结论]某市三级综合医院护士遭受工作场所暴力的现象较普遍,建议医院管理者加强重视,采取相应措施降低护士遭受工作场所暴力的风险.

Pattern and Impact Factors of Workplace Violence towards Nurses in Tertiary General Hospitals

Objective ] To explore the pattern and impact factors of workplace violence （WPV） towards nurses in tertiary general hospitals in a selected city. Methods ] Questionnaires were completed by participants to examine prevalence and influence of WPV against nurses as well as attitudes and preventive measures taken by the employers. Results ] During the past one year, 63.0% nurses investigated suffered from WPV. Working departments, strong support, putting a premium on nurse, encouraging WPV reporting, routine security patrolling, and fixed seats in waiting rooms were the leading impact factors of WPV. Conclusion ] Nurses＇ experience of WPV is a prevalent phenomenon in tertiary general hospitals in the city investigated. It is urgent for hospital administration to raise attention to WPV and reduce the related risk.