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Crossing the boundary: changing mental models in the service of improvement |
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| Authors: | Berwick DM |
| Institution: | Institute for Healthcare Improvement, 135 Francis Street, Boston, MA 02215, USA Tel: +1 617 754 4852 Fax: +1 617 754 4865 E-mail: dmbihi@ix.netcom.com |
| Abstract: | |
| Keywords: | health care system improvement leadership quality |
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