三年建设前后不同地区卫生监督投诉举报处理能力的比较研究

目的明确2003—2006年3年来不同地区卫生监督机构投诉举报处理能力的变化情况。方法采用系统抽样的方法，调查全国省市县各级卫生监督机构案件查处工作的开展情况和职能落实情况。结果（1）3年来，中部地区投诉举报受理数增幅最高，为96．2％，3地区投诉举报及时处理率均维持在99％左右；（2）2006年投诉举报处理职能中，东部项目开展比例（81．6％）和平均项目完成度（56．6％）较高，中部地区项目开展程度（70．0％）高于东西部地区。结论3年建设前后投诉举报受理数地区差异明显，而投诉举报及时调查处理率差别不大，但是职能开展情况差强人意。

Comparative study on complaint handling capability of Chinese health inspection agencies in different areas before and after three-year construction

Objective： To fred out the changes on report ＆ complaint handling capacity of health inspection institutions in different areas from 2073 to 2006. Method： Use systematic sampling survey to investigate the developing and fulfilling situations of the report ＆ complaint handling of three layers of health inspection institutions. Results： （ 1 ） In the past three years, the number of report ＆complaint admitted of middle part has increased by 96.2%, the rate of timely handled report ＆ complaint of these three areas has maintained at approximately 99%. （2） In 2（D6, the average developing proportion of report ＆complaint handling items（81.6% ） and the average fulfilling degree of items（56. 6% ） of east area were higher than others. The average developing level of items（70.0% ）of middle area was the highest. Conclusion： During three-year construction in China, the difference of the number of report ＆complaint admitted between different areas was obvious, but the rates of timely handled report ＆ complaint were very close. The developing state of report ＆ complaint handling items is satisfying.