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病人满意度的调查与评价
引用本文:陈平雁,黄浙明.病人满意度的调查与评价[J].中国医院管理,1999,19(7):19-22.
作者姓名:陈平雁  黄浙明
作者单位:第一军医大学卫生统计教研室,Department of Community Medicine,the University of Hong Kong Hong kong,SAR 510515 广州市
摘    要:对病人满意度调查与评价过程中研究对象的选择、样本容量、问卷设计、调查的实施方法、问卷的评价等方面存在的常见问题进行了综述。

关 键 词:病人满意度  样本容量  医院管理  调查

Investigation and Assessment of Satisfaction Level of Health Service Clients
Chen Pingyan,Huang Zheming/ / Chinese Hospital Management -.Investigation and Assessment of Satisfaction Level of Health Service Clients[J].Chinese Hospital Management,1999,19(7):19-22.
Authors:Chen Pingyan  Huang Zheming/ / Chinese Hospital Management -
Abstract:For investigation and assessment of satisfaction level of health service clients with respect to clinical or managerial practices, behaviors and attitudes, questionaire as a good and common method is discussed: while closed questions may limit understanding of attitudes and opinions held by respondents, open questions, largely unstructured, allow much more scope for depth in respondents' answers; communications with clients are extended beyond merely delivering a question and getting a simple answer with an overemphasis on statistical arithmetic, so as to include truly listening to clients ideas, opinions, problems, and concerns,and soliciting their recommendations for improvement;several other methodological issues of questionaire design,sample content,assessment methods,are also reviewed.
Keywords:Client satisfaction Questionaire design and assessment Sample content
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