综合医院住院病人满意度量表研制初报

为客观地以服务对象为主体评价综合医院的医疗服务质量，本研究初步研制了住院病人满意度量表（ＩＰＳＱ），通过预调查数据，对量表作为一种测量工具进行了较系统的科学评价，以广州市３所综合医院的９００例出院病人为调查对象，采用信函调查方式，初测有效回收率为３０％，再测有效回收率为４７％，项目应答率为９３．２％。内部一致性α信度系数频高，为０．９２；初测与再测之间无显著性差异（Ｐ＝０．１８３），且密切相关（ｒ

Pilot study for developing inpatient satisfaction questionnaire as an instrument for measuring quality of medical care in general hospitals

The inpatient satisfaction questionnaire (IPSQ) was initially developed for measuring quality of medical care in the general hospitals IPSQ as an instrument was evaluated by statistical and psychological methods based on the data from pilot survey, The subjects were the 900 discharged patients from three gereral hospitals in Guangzhou Mail survey was employed with a response rate of 30% for the test and 47% for the retest. The response rate for the items was 93. 2%. Good reliability of IPSQ was proved by what Cronbach' s a was 0. 92 and there was no significant difference (P = 0. 183) and there was significant correlation (r = 0. 812, p <0. 0001) between test and retest Content validity was supported by factor loading. Convergent and discriminant validity was supported by factor loading, convergent and discriminant validity was strongly supported in that the maximum interscale correlation was less than the internal consistency of individual dimension. It comes to conclusiom that IPSQ was reliable and valid.