| 基于CRM理念的医院信息系统探讨 |
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| 引用本文： | 于芳,孔令人,石义芳,陈培正.基于CRM理念的医院信息系统探讨[J].医疗设备信息,2005,20(11):12-14. |
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| 作者姓名： | 于芳 孔令人 石义芳 陈培正 |
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| 作者单位： | 暨南大学医学院医学信息教研室,广东广州510632 |
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| 摘 要： | 本文主要阐述了网络环境下基于CRM（客户关系管理）理念的医院信息系统的技术分析,提出了医院系统如何构建CRM平台、系统结构、技术架构的方案,并且建构了基于CRM医院信息系统模型,以期为建立“以病人为中心”的信息一体化医院提供战略指导思想.
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| 关 键 词： | 客户关系管理 数据仓库 数据挖掘 呼叫中心 |
| 文章编号： | 1007-7510（2005）11-0012-03 |
| 收稿时间： | 2005-04-06 |
| 修稿时间： | 2005-04-06 |
Analysis of medical information system with CRM |
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| YU Fang,KONG Ling-ren,SHI Yi-fang,CHEN Pei-zheng.Analysis of medical information system with CRM[J].Information of Medical Equipment,2005,20(11):12-14. |
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| Authors: | YU Fang KONG Ling-ren SHI Yi-fang CHEN Pei-zheng |
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| Institution: | Medical Information Department of Medical College of Jinan University, Guangzhou Guangdong 510532, China |
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| Abstract: | This article is mainly about the technological analysis of the hospital information system in the Internet environment. It provides how to build the platform of CRM, system structure, structure of technology and build a pattern of hospital system based on CRM .It is expected that CRM will be helpful to provide the strategy decision for building information system. |
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| Keywords: | customer relationship management data warehouse data mining call center |
| 本文献已被 CNKI 维普 等数据库收录！ |
