护士站前移的实施对护理服务质量的影响

目的探讨护士站前移的实施对护理服务质量的影响。方法根据科室病房设置及责任分组情况设计可移动护士站3个，比较实施护士站前移前后患者平均每日加液呼叫次数、护士每日为患者直接服务时间、患者健康知识掌握程度、患者对护理服务的满意度、办公护士缺陷发生次数。结果护士站前移后护士直接服务患者时间为（425±2）min／d、患者加液呼叫次数（2±0．5）次／d、患者满意度99．2％及患者健康知识掌握96．5％、办公护士执行医嘱缺陷次数为1次，与实施前相比差异有统计学意义[（390±5）min／d，（40±1．5）次／d，87．5％，95．6％，5次；u值分别为3．54，11．33，X2值分别为9．64，4．11，12．3，P〈0．01或P〈0．05]。结论护士站前移缩短了护士与患者的生理和心理距离，让护士有更多的时间实施治疗、护理和健康宣教，有效地减少了加液呼叫，提升了患者的健康知识水平，提高了护理质量及患者的满意度。

Effect of nurse station forward movement on quality of nursing services

Objective To explore the effect of nurse station forward movement on the quality of nursing services. Methods Three mobile nurse stations were built according to the ward structure and the division of responsibility. The calling time, service time of nurse, management of health knowledge, patients' satisfaction,defects of nurse before and after the movement were compared. Results Service time of nurse after movement was (425 ± 2) min/d, calling time was (2 ± 0.5) times a day, patients' satisfaction was 99.2％, management of health knowledge was 96.5％ and once happened to defect after movement, there were statistically significant differences compared with the results before movement[(390 ±5) min/d, (40 ± 1.5)times a day, 87.5％,95.6％,fivetimes;u=3.54,1.33;x2 =9.64,4.11,12.3;P＜0.01 orP＜0.05]. Conclusions Forward movement of the nurse station can shorten physical and psychological distance between nurses and patients, it promises nurses more time to implement treatment, care and health education, it effectively reduces the patient call, and improves the patient' s health knowledge , the quality of care and patient satisfaction.