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我院开展“优质护理服务示范工程”活动的初步实践与体会
引用本文:岳丽青,李映兰,高红梅,贺爱兰.我院开展“优质护理服务示范工程”活动的初步实践与体会[J].护理管理杂志,2010,10(5):314-316.
作者姓名:岳丽青  李映兰  高红梅  贺爱兰
作者单位:1. 中南大学湘雅医院,烧伤整形科,长沙市,410008
2. 中南大学湘雅医院,护理部,长沙市,410008
摘    要:目的全面履行护理人员职责,提供优质护理服务。方法首先在9个试点病房开展"优质护理服务示范工程"活动;修订各项护理职责、制度和工作程序;实行责任大包干,切实落实基础护理职责;加强护理质量管理和人力资源管理;改革薪酬机制,分层级使用护士,拓展护理服务内容。结果提高了患者对护理工作的满意度和护士对基础护理工作的认识;明确了优质护理的内涵。结论 "优质护理服务示范工程"活动的初步实践提高了护理质量。

关 键 词:基础护理  护理质量  护理管理

Preliminary practice of "quality care demonstration projects" in our hospital
YUE Li-qing,LI Ying-lan,GAO Hong-mei,HE Ai-lan.Preliminary practice of "quality care demonstration projects" in our hospital[J].Journal of Nursing Administration,2010,10(5):314-316.
Authors:YUE Li-qing  LI Ying-lan  GAO Hong-mei  HE Ai-lan
Institution:YUE Li - cling , LI Ying - lan , GAO Hong - mei, HE Ai - lan(1. Deparpment of Burn and Reconstruction Surgery; 2. Nursing Department, Xiangya Hospital of Middle and South University, Changsha 410008, China)
Abstract:Objective To implement nursing duties to the full and provide quality nursing services. Methods In 9 wards,the activities of "quality care demonstration projects" were implemented through revising nursing duties, rules, and procedures, implementing work with duties and making basie nursing duties practical and feasible, strengthening the management of nursing quality and human resources, reforming salary and rewards systems, using nurses according to hierarchical levels and expanding the content of nursing services. Results The satisfaction of patients with nursing work and the understanding of nurses about basic nursing work were increased. The connotation of quality nursing was clear. Conclusion The preliminary practice of " quality care demonstration projects" improve the quality of nursing.
Keywords:basic nursing  quality of nursing  nursing management
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