Managing the quality effort in a health care setting: an application |
| |
Authors: | Yasin M M Czuchry A J Jennings D L York C |
| |
Affiliation: | East Tennessee State University, Johnson City, USA. |
| |
Abstract: | Recent marketplace realities and trends have forced health care institutions to adopt strategic orientations that stress a customer focus. Central to such strategic orientations is the effective utilization of service quality practices and philosophies. Toward that end, this research offers health care institutions an affordable methodology. A real-life application of the rapid assessment methodology (RAM) in a health care operational setting is presented. Finally, a framework to guide the implementation of the RAM methodology is outlined and explored. |
| |
Keywords: | |
本文献已被 PubMed 等数据库收录! |
|