| 快乐工作微笑服务在护理管理中的作用探讨 |
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| 引用本文： | 何英.快乐工作微笑服务在护理管理中的作用探讨[J].吉林医学,2013,34(18):3676-3677. |
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| 作者姓名： | 何英 |
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| 作者单位： | 何英 (四川省人民医院城东病区,四川,成都,610110)； |
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| 摘 要： | 目的:探讨快乐工作、微笑服务在护理工作中的作用。方法:选择120例患者为对照组,另选择120例患者作为观察组,对照组采用传统的整体护理模式,观察组将护士通过针对性的培训,贯穿快乐工作、微笑服务的理念。结果:两组在护理工作质量、患者满意度及护理不良事件发生率等方面差异有统计学意义(P<0.05)。结论:将快乐工作、微笑服务理念贯穿于护理工作中有利于提高病区护理工作质量、患者满意度、并有效降低护理不良事件发生率。
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| 关 键 词： | 快乐工作 微笑服务 护理管理 作用探讨 |
Study on the Happiness Operation and Smiling Service in the nursing management |
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| HE Ying.Study on the Happiness Operation and Smiling Service in the nursing management[J].Jilin Medical Journal,2013,34(18):3676-3677. |
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| Authors: | HE Ying |
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| Institution: | HE Ying(The East ward of Sichuan Provincial People’s Hospital,Sichuan Chengdu 610110) |
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| Abstract: | Objective To investigate the effect of work happy,smiling service in nursing.Methods Select 120 cases as the control group,the other 120 cases were selected as the observation group,the control group using the traditional nursing mode,the observation group nurses through targeted training,through the work happy,smiling service concept.Results The two groups on the nursing quality,patient satisfaction and nursing adverse events rate has statistical significance(P<0.05).Conclusion The work happy,smiling service concept in nursing is helpful to improve the nursing quality,patient satisfaction,and effectively reduce the incidence of nursing adverse events. |
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| Keywords: | Happiness operation Smiling service Nursing management Effect study |
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