门诊服务满意度调查分析

[目的]了解门诊病人就诊的满意度情况,找出门诊服务的缺陷,分析原因,寻找对策,提高门诊服务的质量,提高病人满意度。[方法]采用自制的门诊服务调查表,调查我院门诊病人离开时的满意度。[结果]共129例病人接受了调查,绝大多数病人对我院的门诊服务质量是满意的,不同文化程度的人群满意度不同。[结论]可根据门诊病人满意度的各种影响因素,加强管理,提高门诊的医疗服务质量。

A survey and analysis of satisfaction degree of patients toward out- patient clinic service

Objective：To know about satisfaction degree of outpatients as they were visiting hospital, and to find drawbacks of out - patient clinic service, then to analyze reasons and to look for corresponding strategies, so as to enhance the quality of the out - patient clinic service and satisfaction of outpatients. Methods： By adopting self- made out- patient clinic service questionnaire to investigate satisfaction degree of outpatients when they left hospital. Results：A total of 129 patients have accepted the survey, and most of them were satisfied with the quality of out - patient clinic service in our hospital. However, different populations have different satisfaction degrees toward outpatient clinic service. Conclusion：Based on all factors influencing outpatients＇ satisfaction degree, one should strengthen hospital management and enhance the quality of health service in out-patient clinic.