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A Randomized Trial of Population-Based Clinical Decision Support to Manage Health and Resource Use for Medicaid Beneficiaries
Authors:David F. Lobach  Kensaku Kawamoto  Kevin J. Anstrom  Garry M. Silvey  Janese M. Willis  Fred S. Johnson  Rex Edwards  Jessica Simo  Pam Phillips  David R. Crosslin  Eric L. Eisenstein
Affiliation:1. Division of Clinical Informatics, Department of Community and Family Medicine, Duke University Medical Center, Durham, NC, USA
2. Duke Clinical Research Institute, 2400 Pratt Street, Terrace Level 0311, Durham, NC, 27705, USA
3. Division of Community Health, Department of Community and Family Medicine, Duke University Medical Center, Durham, NC, USA
4. Department of Biostatistics, University of Washington, Seattle, WA, USA
Abstract:
To determine whether a clinical decision support system can favorably impact the delivery of emergency department and hospital services. Randomized clinical trial of three clinical decision support delivery modalities: email messages to care managers (email), printed reports to clinic administrators (report) and letters to patients (letter) conducted among 20,180 Medicaid beneficiaries in Durham County, North Carolina with follow-up through 9 months. Patients in the email group had fewer low-severity emergency department encounters vs. controls (8.1 vs. 10.6/100 enrollees, p?p?p?p?=?0.002) and total medical costs ($1,736 vs. $2,207, p?=?0.009). Patients who were ≥18 years in the letter group had greater outpatient medical costs. There were no intervention-related differences in patient-reported assessments of quality of life and medical care received. The effectiveness of clinical decision support messaging depended upon the delivery modality and patient age. Health IT interventions must be carefully evaluated to ensure that the resultant outcomes are aligned with expectations as interventions can have differing effects on clinical and economic outcomes.
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