开展“优质护理服务示范工程”活动对护理终末质量的影响

目的:探讨开展"优质护理服务示范工程"活动后对护理终末质量的影响。方法:通过思想动员,建章立制,改革工作模式,更新服务模式,夯实基础护理,加强安全管理,规范探陪管理,重视监督评价与患者意见反馈,为患者实施优质护理服务。比较活动开展前后6个月骨科护理终末质量。结果:开展"优质护理服务示范工程"活动后,患者满意度、护理工作质量及护理工作效率均高于开展前(P<0.05)。结论:通过开展"优质护理服务示范工程"活动,可密切护患关系,提高患者满意度和护理质量。

Effect of carrying"high-quality nursing service demonstration project"activities on final nursing quality

Objective ：To explore the effect of final nursing,quality on implementing the activity of ＂high. quality nursing demonstration project＂. Methods ： The program w＇ts executed based on the hospital condition by enhancing awareness of staffs,i＇eforming working system of departmeutiupdating the model of nursing servings improving the quantity of basic nursing,and intensifying security management of department,conducting the management of accompany, at- taehing import_ance to supervision,opinion and feedback from patients,providing best service for patients. Meanwhile, the patients＇ satisfactinn and clinical nursing quality were compared before the practiee of this activity and 6 months later after that. Results ： The patie its satisfaction, nursing quality and nursing working efficiency was higher after implemented the activity of ＂ high - quality nursing demonstration project＂, compared with those,,6 months before when no project was clone （ P 〈 0.05 ）. Concll：sion ：Through the development of ＂ high - quality nursing demonstration project＂ activity, can re clpsely＂ nurse - patient relationship ,improve patieots＇ satisfaction and nursing quality.