Avanzando en la sistematización del benchmarking en servicios de salud pública |
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Institution: | 1. Agència de Salut Pública de Barcelona, Barcelona, España;2. Unidad Docente de Medicina Preventiva y Salud Pública del Parc de Salut Mar – Universitat Pompeu-Fabra, Barcelona, España;3. CIBER de Epidemiología y Salud Pública (CIBERESP), España;4. Departament de Ciències Experimentals i de la Salut, Universitat Pompeu Fabra, Barcelona, España;5. Institut d’Investigació Biomèdica Sant Pau, Barcelona, España |
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Abstract: | Continuous management improvement should be an aspiration for all public sector organizations. External comparison or benchmarking identifies good practices in similar organizations. For public health services, it is not easy to obtain such indicators. The objectives of this paper are to describe the process of conducting a benchmarking exercise for a public health agency, and to share its results. For this purpose, agencies that may be compared were identified, and their websites were searched for annual reports or other documents with indicators of the activities or results of public health services. Limitations and contextual aspects of the indicators of the different organizations were identified, as well as ways to improve their comparability. Finally, a set of 19 indicators is proposed, as an initial core for quality management comparisons. |
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Keywords: | Total quality management Quality improvement Benchmarking Public sector Organization and administration |
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