浅谈人性化导诊与降低护患纠纷的体会

目的探索导诊护士工作模式，为患者提供人性化服务。方法营造人性化的就诊环境，加强护理人员的培训，树立人性化服务的理念，制定导诊服务流程，为病人提供专业信息，优化服务流程，关爱病人，开展健康教育等一系列措施。结果患者满意度提高，护理质量提高，护士的素质增强，树立了良好的医院形象。结论：随着患者对导诊护士服务质量需求的加大，导诊护士工作只有不断创新，以人为本，才能减少护患纠纷的发生。

The relationship between nurses-patients disputes reduction and humanized guide

Objective To guide triage nurses working mode to provide human services for patients. Method Create a humane treatment environment, strengthen the training of nursing staff, establish the concept of human services consultation services to develop guided process to provide patients with professional information optimize service processes, patient care health education and a series of measures. Result To improve patient satisfaction, improve quality of care, enhance the quality of nurses and establish a good image of the hospital. Conclusion With the patient triage nurse for the conductivity to increase the quality of service needs, guiding patients nurses only innovative people-oriented, in order to reduce nurse-patient disputes.