持续质量改进对肝胆外科护理满意率的影响

目的 探讨持续质量改进对肝胆外科护理满意率的影响.方法 建立有关护理质量管理的评价指标,提出了全新持续质量改进的模式,其内容包括评价标准、评价方式、过程监控、反馈与改进.从2014年6月至2015年6月我院肝胆外科收治的患者中随机选择360例作为观察组进行研究,从以往收治的患者中随机抽取360例作为对照组,比较改进前后患者的护理满意率.结果 经过持续质量改进后,对护理工作质量的各项评价指标进行监测,各项指标始终呈平稳上升趋势,患者满意率显著提高,观察组与对照组的差异有统计学意义(P＜0.05).结论 持续质量改进可显著提高护理质量,提高护理满意率,有效避免护患纠纷.

Impact of continuous quality improvement on the nursing satisfaction of patients admitted in the hepatobililiary surgical department

Objective Explore the effects of continuous quality improvement on the nursing satisfaction of patients admitted in the hepatobililiary surgical department.Methods The evaluation criteria on nursing quality management was established,the noval model of continuous quality improvement was developed,which included the evaluation standards,evaluation methods,process monitoring,as well feedback and further improvement.Three hundred and sixty patients who were admitted into the hospital for treatment from June 2014 to June 2015 were randomly selected as study subjects,and were assigned as the intervention group.Another 360 patients who sought medical care in the hospital were recruited as the control,and then,rates of nursing satisfaction were compared before and after nursing improvement.Results After continuous quality improvement,various evaluation indexes concerning nursing quality showed a trend of steady rise,and the rate of patient satisfaction increased significantly,and statistical significance could be seen,when comparisons were made between the observation group and the control group.Conclusion Continuous quality improvement coull significantly improve nursing quality,increase the rate of nursing satisfaction and effectively avoid disputes between nurses and patients.