运用工时测定法测算某大型综合医院门诊药房人员配置

目的：通过对门诊药房工作量的系统测算得出门诊药房人员配置方案，给合理配置门诊药房人力资源作参考。方法：运用工时测定法对2013年1~4月在某院门诊药房工作的18名药学专业技术人员每日的工作内容进行跟踪观察与计时。将测算结果录入EXCEL软件建立数据库，对各个岗位的工作量进行分类汇总。将相关参数带入人力编制公式计算所需人数。结果：确定了9项门诊药房工作项目平均操作时间，对其中调配药品和发药两项操作时间进行了细化。根据工作量计算所需药师人数为13.29人，加上门诊药房组长、工勤人员，共15.29人，约16人。结论：运用工时测定法能科学的测算每项工作的耗时。门诊药房的工作人员资质、数量等应以工作量为依据合理配置。

Calculation of Personnel Arrangement in Outpatient Pharmacy of a Large General Hospital by Working Hour Measurement

Objective：To explore the personnel arrangement in the outpatient pharmacy by calculating working hour to provide ref-erence for the rational staffing in hospital. Methods：The daily work content and working hour of 18 pharmacists in the outpatient phar-macy of a large general hospital from January to March in 2013 were following-up observed and recorded using the working hour meas-urement. The data were input the EXcellsoftware to establish the database, and the workload in various positions was collected and sorted. The obtained relative parameters were used to calculate the needed worker number on the basis of manpower planning model. Results：The research confirmed the mean operation time for 9 work programs in the outpatient pharmacy, and the time for drug dispen-sing and distributing was detailed. The needed number of pharmacists was 13. 29 according to the calculation, plus the officer-in-charge and sanitation workers, the total number was 15. 29（approx. 16）. Conclusion：The working hour measurement can scientifically de-termine the time for each job, and the workload should be used as the foundation for configuring personnel qualification and the number in outpatient pharmacy.