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| 开展电话回访搭建医患沟通桥梁 | |
| 引用本文： | 朱莺,吉新慧. 开展电话回访搭建医患沟通桥梁[J]. 护理管理杂志, 2006, 6(7): 47-48 |
| 作者姓名： | 朱莺 吉新慧 |
| 作者单位： | 河南科技大学第三附属医院洛阳东方医院,门诊部,河南,洛阳,471003 |
| 摘 要： | 通过对3 500余人次的有效电话回访,实施健康教育、健康指导3000余人次,受理健康咨询500余人次,协调和化解各类医疗纠纷20余起。电话回访搭起了和谐医患关系的桥梁。 |
| 关 键 词： | 电话回访 和谐医患关系 桥梁 |
| 文章编号： | 1671-315X(2006)07-0047-02 |
| 修稿时间： | 2006-01-16 |
The practice of return call visit to built up a bridge for nurse -patient communication |
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| ZHU Ying,JI Xin-hui. The practice of return call visit to built up a bridge for nurse -patient communication[J]. Journal of Nursing Administration, 2006, 6(7): 47-48 | |
| Authors: | ZHU Ying JI Xin-hui |
| Abstract: | This article introduced the practice of return call visit in over 3 500 patients.More than 3 000 cases received health education and instruction,and about 500 cases received health consultation.Moreover,20 cases of medical disputes were harmonized and relieved.This practice created a bridge for the harmonious nurse-patient relationship. |
| Keywords: | return call visit harmonious relationship between hospital and patient bridge |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |