| 开展电话回访搭建医患沟通桥梁 |
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| 引用本文： | 朱莺,吉新慧.开展电话回访搭建医患沟通桥梁[J].护理管理杂志,2006,6(7):47-48. |
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| 作者姓名： | 朱莺 吉新慧 |
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| 作者单位： | 河南科技大学第三附属医院洛阳东方医院,门诊部,河南,洛阳,471003 |
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| 摘 要： | 通过对3 500余人次的有效电话回访,实施健康教育、健康指导3000余人次,受理健康咨询500余人次,协调和化解各类医疗纠纷20余起。电话回访搭起了和谐医患关系的桥梁。
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| 关 键 词： | 电话回访 和谐医患关系 桥梁 |
| 文章编号： | 1671-315X(2006)07-0047-02 |
| 修稿时间： | 2006年1月16日 |
The practice of return call visit to built up a bridge for nurse -patient communication |
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| ZHU Ying,JI Xin-hui.The practice of return call visit to built up a bridge for nurse -patient communication[J].Journal of Nursing Administration,2006,6(7):47-48. |
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| Authors: | ZHU Ying JI Xin-hui |
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| Abstract: | This article introduced the practice of return call visit in over 3 500 patients.More than 3 000 cases received health education and instruction,and about 500 cases received health consultation.Moreover,20 cases of medical disputes were harmonized and relieved.This practice created a bridge for the harmonious nurse-patient relationship. |
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| Keywords: | return call visit harmonious relationship between hospital and patient bridge |
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