门诊医生工作站与医院门诊流程改造

江门市中心医院结合数字化医院建设开展以门诊医生工作站为核心的门诊流程改造,充分发挥了IT技术的优势,门诊工作效率和服务质量得到了明显提高。作者阐述了门诊医生工作站与门诊流程改造的关系及门诊流程设计的技术环境,介绍了门诊各流程相关系统主要功能,讨论了改善就诊环境对提高病人满意度的重要性。

Doctors'''' Workstation and Hospitalization Processes Rebuilding in Out-patient Department

In the hospital digitalization construction, the Central Hospital of Jiangmen focused on the doctor's workstations and rebuilt the out-patient hospitalization processes in order to increase the efficiency and improve the quality of medical services. This article analyses the relationship between the doctors' workstation and out-patient hospitalization processes rebuilding, and introduces the technological environment of hospitalization processes designing and the main functions of each related systems in all processes. It also discusses the importance of ameliorating the clinical environment to increasing the patients' satisfaction.