影响病人满意度因素研究

"以病人为中心",为患者满意服务和"以工作人员为中心",利用、开发及保护医院人力资源而提供良好的服务,提高病人满意度,已成为众多医院主要竞争策略,反映了现代医院的服务思想,也是现代医院管理思想.

Factors that Affect Patient Satisfaction

As caring for patients are most important, hospitals and staff should provide satisfying service. As hospital and staff are also important, hosptial human resources should be utilized and developed to provide excellent services and improve patient satisfaction. Therefore, many hospitals should focus on competing against one another to better their services to affect hospital outlook and modern hosptial management.