护理纠纷原因分析预防及对策体会

目的：进一步提高护理质量，吸取教训，避免护理纠纷的发生。方法：分析我院近10年来26宗护理纠纷。结果：发现引起纠纷的主要有护理人员素质差、收费不当、专业护理知识不够，患者医学知识欠缺及护士工作强度大等方面原因。结论：预防纠纷的发生要树立良好的护理道德．加强责任心，避免带情绪上班，加强业务知识学习，合理收费和与患者语言沟通等。

Analyse the Cause Prevention and Countermeasure of Nursing Dispute

Objective: To improve the nursing quality, absorb lessons, av oid nursing dispute. Metbods: 26 cases of nursing dispute for te n years were analysed. Results: The cause of nursing dispute wer e the low quality of nursing, the improper charge, lacking of speciality nursing knowledge, the large work of nurses and the patients lacked of medicine knowled ge and so on. Conclusion: To prevent dispute it need to establis h good nurse morality, strengthen sense of responsibility, avoid being on duty w ith feelings, strengthen to study speciality knowledge, reasonable charge and go od langvage link up with patierts.