电话回访式健康教育在骨科出院患者工作中的体会

目的 确保做好骨科出院患者电话回访工作,进一步提高骨科患者对健康指导的依从性和满意度.方法 把电话回访式健康教育制度化、规范化,对骨科患者在用药、饮食、心理、功能锻炼以及自我保健等方面给予及时指导.结果 提高骨科患者对电话回访服务的满意度.掌握了用药和护理知识,增强了自我保健能力.结论 做好电话回访服务,一定要突出重点,狠抓基础工作,才能提高电话回访质量,和谐护患关系,提升医院良好的社会形象,进一步拓展医疗服务市场.

Experiences of phone call follow-up in health education for discharged orthopedic patients

Objective To ensure good quality of return telephone visit to discharged orthopedic patients and to improve the compliance of health guidance and satisfaction in orthopedic patients. Methods The telephone visit for health education should be systematized and standardized and orthopedic patients should be guided in medication, diet, psychology, functional training, and self care. Results The service satisfaction of orthopedic patients on telephone visit has been improved. They learned much knowledge of medicine and nursing and enhanced the ability of self-care. Conclusion In order to improve the quality of return telephone visit service, we must pay close attention to the foundation work, build the harmonious relationship between nurses and patients, improve the good and social image of the hospital, and expand the medical service market.