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| 我科开展人性化护理服务的做法与效果 | |
| 引用本文： | 鲍柳春,祝学新,李雪芬. 我科开展人性化护理服务的做法与效果[J]. 护理管理杂志, 2007, 7(4): 55-55,57 |
| 作者姓名： | 鲍柳春 祝学新 李雪芬 |
| 作者单位： | 南京医科大学附属医院无锡市妇幼保健院,新生儿科,江苏,无锡,214001;南京医科大学附属医院无锡市妇幼保健院,新生儿科,江苏,无锡,214001;南京医科大学附属医院无锡市妇幼保健院,新生儿科,江苏,无锡,214001 |
| 摘 要： | 为了体现"以人为本"的服务理念,提高护理服务质量,塑造医院护理品牌,在我科开展人性化护理服务,规范人性化服务语言和行为,创新人性化服务流程满足个性化需求。提高了患儿及其家属的满意度,塑造了医院的护理服务品牌,使医院获得了社会效益及经济效益的双赢。 |
| 关 键 词： | 人性化 护理服务 护理质量 |
| 文章编号： | 1671-315X(2007)04-0055-02 |
| 修稿时间： | 2006-08-24 |
The practice and effect of humanistic nursing care in department of newborn |
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| BAO Liu-chun,ZHU Xue-xin,LI Xue-fen. The practice and effect of humanistic nursing care in department of newborn[J]. Journal of Nursing Administration, 2007, 7(4): 55-55,57 | |
| Authors: | BAO Liu-chun ZHU Xue-xin LI Xue-fen |
| Abstract: | To practice human-centered concept of nursing care,improve the quality of nursing and set up nursing reputation.Humanistic nursing care was carried out in department of newborn,including standardizing humanistic serving language and behavior,reconstructing humanistic serving program,and emphasizing on individualized needs.This practice increased patients and parents' satisfaction,improved the quality of nursing,built up nursing brand which achieved both of social and economic benefit. |
| Keywords: | humanity nursing care quality of nursing |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |