| 急诊药房药患纠纷原因分析及处理 |
| |
| 引用本文： | 张莉,王怀冲,陶静,宁文,何莉. 急诊药房药患纠纷原因分析及处理[J]. 中国药房, 2005, 16(21): 1626-1627 |
| |
| 作者姓名： | 张莉 王怀冲 陶静 宁文 何莉 |
| |
| 作者单位： | 第二军医大学长海医院药学部,上海市,200433 |
| |
| 摘 要： | 目的:为减少急诊药房药患纠纷,改善药患关系提供借鉴。方法:分析急诊药房的工作特点及急诊药房药患纠纷发生的原 因,提出针对性的处理方法。结果与结论:药师应转变思想,重视自身的语言艺术培养,提高处理药患纠纷的能力。
|
| 关 键 词： | 急诊药房 药患纠纷 药师 |
| 文章编号： | 1001-0408（2005）21-1626-02 |
| 收稿时间： | 2005-02-21 |
| 修稿时间： | 2005-09-05 |
Causal Analysis on Disputes between Pharmacists and Patients in Emergency Pharmacy and the Solution |
| |
| ZHANG Li,WANG Huaichong,TAO Jing,NING Wen,HE Li. Causal Analysis on Disputes between Pharmacists and Patients in Emergency Pharmacy and the Solution[J]. China Pharmacy, 2005, 16(21): 1626-1627 |
| |
| Authors: | ZHANG Li WANG Huaichong TAO Jing NING Wen HE Li |
| |
| Affiliation: | Dept. of Pharmacy, Changhai Hospital, The Second Military University, Shanghai 200433, China |
| |
| Abstract: | OBJECTIVE:To reduce the disputes between pharmacists and patients and to provide references for the improvement of relationships between pharmacists and patients. METHODS: The characteristics of emergency dispensary work and the reasons that accountable for the disputes between pharmacists and patients in the emergency dispensary were analyzed, and aimed at which, some countermeasures were put forward. RESULTS & CONCLUSION: Pharmacists should change their thoughts and attach importance to the cultivation of their language arts so as to improve their capability of dealing with the disputes between pharmacists and patients. |
| |
| Keywords: | Emergency pharmacy Disputes between pharmacists and patients Pharmacists |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
