手术室开展优质护理服务的实践与成效

[目的]总结手术室开展优质护理服务的实践与成效。[方法]针对手术室工作特点,确定不同服务群体,制订优质护理服务计划实施措施,加强人性化管理,不断持续改进。[结果]实施优质护理服务后外科医生、手术病人对手术室护理工作的满意率提高（P〈0.05）;实施优质护理服务后巡回护士术前访视、术后整理工作质量考评得分高于实施前（P〈0.05）;实施优质护理服务后器械护士物品准备、手术配合、术后处理质量考评得分高于实施前（P〈0.05）。[结论]在手术室实施优质护理服务,有利于提高护理质量和服务对象对护理工作的满意率。

Practice and effect of high-quality care in operating room

Objective：To summarize the practice and effect of high quality nursing services in operating room.Methods：Aiming at work characteristics in operation room,the different services group was determined,implementation measures of high quality nursing services plan was developed,and to strengthen the humane management and continuous improvement.Results：The satisfaction of surgeon and surgical patients to operating room nursing was improved after implementation of high quality nursing services（P0.05）;after the implementation of high-quality care,quality evaluation scores preoperative visit and collation work in traveling nurses were higher than that before the implementation（P0.05）;after the implementation of high quality nursing services,quality evaluation scores of goods preparation,operative coordination and postoperative treatment in equipment nurses were higher than that before the implementation（P0.05）.Conclusion：Implementation of high quality nursing services in operating room is helpful to improve quality of care and satisfaction rate of service objects for nursing job.