Intuitive work. Influencing feelings of residents and patients in inpatient and ambulatory geriatric nursing

The concept of sentimental work by Strauss and collaborators is presented and investigated empirically within the fields of home and out-patient geriatric care by means of questionnaires. The results illustrate that sentimental work is an important component of nursing work. Differences in the use of distinct types of sentimental work are shown. A comparison between sentimental work in home and out-patient geriatric care reveals similarities as well as typical differences.