Utilization of the Government Dental Service by Chinese civil servants in Hong Kong

A sociological study was conducted in 1987 on a sample of 490 Hong Kong Chinese civil servants for the purpose of investigating factors which influenced their utilization of a freely available Government dental service. The proportions of regular, irregular and non-users of the dental service were 69, 18, and 13% respectively. Regular users had a higher educational standard and income level than the other two user-types. Most of the regular users attended the dental clinics for a check-up. The irregular users did not regularly utilize the service mainly because it took a long time to obtain an appointment. Non-users referred to the long waiting time to obtain an appointment and to their perception of not having dental problems when asked to give their main reasons for not utilizing the dental service. The majority of the user-types considered that shortening the waiting time and employing more dentists would increase the utilization of the Government dental service.