| 医患沟通和告知细节的现状调查分析与对策 |
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| 引用本文： | 贺锦花,杜友红,龚铁逢,谢玲玲,肖成刚,李志余,谢继英. 医患沟通和告知细节的现状调查分析与对策[J]. 中国病案, 2011, 12(7): 70-72 |
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| 作者姓名： | 贺锦花 杜友红 龚铁逢 谢玲玲 肖成刚 李志余 谢继英 |
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| 作者单位： | 湖南省娄底市中心医院,娄底市,417000 |
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| 摘 要： | 目的了解我市医患沟通和告知的具体情况,分析问题,提出对策。方法对娄底市5家二、三甲综合医院的948名医务人员及病友进行现场问卷调查,样本率比较采用卡方检验。结果患方认为医务人员沟通态度好占63.1%;沟通时间很充足占36.7%;对沟通的内容全部听懂占57.9%。对具体项目的告知：病人评价告知详细占74.4%。医务人员对医患沟通知识掌握的情况,全部知道占63.86%。二、三甲医院医患沟通情况基本相似,个别项目存在差异。结论医务人员对沟通知识掌握率低,在沟通的态度、时间、语言及具体告知方面存在缺陷,建议医疗机构和医务人员充分关注病人沟通需求,注重细节管理,加强沟通技巧和法律知识培训,做到依法沟通、有效沟通。
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| 关 键 词： | 医患 沟通 告知 现状调查 细节管理 |
Analysis and Countermeasures of the Current Situation Investigation of Communication and Informing Details between Doctor and Patient |
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| He Jinhua,Du Youhong,Gong Tiefeng,Xie Lingling,Xiao Chenggang,Li Zhiyu,Xie Jiying. Analysis and Countermeasures of the Current Situation Investigation of Communication and Informing Details between Doctor and Patient[J]. Chinese Medical Record, 2011, 12(7): 70-72 |
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| Authors: | He Jinhua Du Youhong Gong Tiefeng Xie Lingling Xiao Chenggang Li Zhiyu Xie Jiying |
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| Affiliation: | He Jinhua,Du Youhong,Gong Tiefeng,Xie Lingling,Xiao Chenggang,Li Zhiyu,Xie Jiying,Loudi Central Hospital,Loudi 417000,Hunan Province,China |
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| Abstract: | Objectives to know about the practical situation of communication and informing between doctor and patient,analyzing problems and putting forward countermeasures.Methods 948 medical staffs and patients had on-site questionnaire in 5 Grade 2-Class A and Grade 3-Class A hospitals.The sample rate uses chi-square test.Results(1) Patients think that the communication attitude of medical staffs is good accounting for 63.1%;the time of communication is adequate accounting for 36.7%;patients understand the whole co... |
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| Keywords: | Doctor-patient Communication Informing Current situation investigation Detailed management |
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