运用品管圈管理工具提升医院行政总值班效能

目的探讨运用品管圈管理工具持续改进医院行政总值班,提升医院行政总值班效能的作用。方法运用品管圈管理工具,发现医院行政总值班管理中的问题,解析原因,拟定对策,改善总值班管理效能。结果通过运用品管圈管理工具,总值班的值班人员对总值班管理工作的总体评分,由7.45分提高到8.56分,进步率14.90%,目标达成率75.00%,未达到目标值,但改善效果显著;圈员的发现问题能力、品管圈手法运用、自信心、成就感、创造性思维、团队凝聚力等方面均有提升;对有效的改善措施进行标准化。结论品管圈管理工具可以有效提升医院行政总值班效能。

Application of Quality Control Circle Tool in Promoting the Efficiency of Hospital Chief Administration on Duty

Objective This paper mainly discussed the continuous improvement of hospital chief administration on duty performance by using Quality Control Circle(QCC)management tools,and explored the role of QCC in improving the efficiency of hospital chief administration on duty.Methods Based on QCC management tools,this paper found out the problems existing in hospital chief administration on duty,analyzed the causes,formulated countermeasures,and improved the efficiency of hospital chief administration on duty.Results Through the application of the QCC tools,the overall rating of hospital chief administration on duty raised from 7.45 to 8.56,the growth rate was 14.9%,the target achievement rate was 75%.Although the target value was failed to be reached,the effect of improvement was remarkable.The ability of participants in finding problems and using QCC management tools have been improved.And self-confidence,sense of achievement,creativity and cohesiveness of participants have been improved as well.Effective improvement measures have been standardized.Conclusion Through QCC management tools,we could effectively improve the efficiency of hospital chief administration on duty.