急诊科优质护理服务的实施及效果

目的探讨急诊科实施优质护理服务的方法与取得的成效。方法针对急诊科特点,开展优质护理服务,转变护理服务理念,改变工作模式和排班方式,加强护患沟通,优化急诊工作流程,开启急诊绿色通道,强化急救技能培训,改善硬件设施,实行弹性排班和责任制整体护理。结果患者的护理满意率、健康教育知晓率、就诊流程满意率、巡视病人满意率、治疗护理满意率、病室管理满意率及陪检率均比较高。结论在急诊科实施优质护理服务,有利于提高护理质量和患者对护理工作的满意度,同时可激发护士的最大潜能。

Exploration and Practice of Good Quality Nursing Service in Emergency Department

Objective To investigate the methods and the results of good quality nursing service in emergency department. Methods According to the characteristics of emergency department,carrying out good quality nursing service,changing service concept and the work schedule,optimizing workflow,opening convenient access,mastering the aid skills,improving the hardware facilities,and implementing humane scheduling and overall good care. Results The patients and their families＇ attitude toward service satisfaction,treatment process satisfaction,health education awareness,infusion district patrol satisfaction,treatment and care satisfaction,management satisfaction and ward accompany detection rate has improved significantly. Conclusion The implementation of good quality nursing service in emergency department will help to improve the quality of care and patients＇ satisfaction of nursing work,and inspire the greatest potential nurses.