| 医院门诊医患关系调查分析及改进措施 |
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| 引用本文： | 马真琴,苗凤花,马晓莹.医院门诊医患关系调查分析及改进措施[J].甘肃中医,2011,24(3):74-75. |
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| 作者姓名： | 马真琴 苗凤花 马晓莹 |
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| 作者单位： | 甘肃省中医院,甘肃,兰州,730050 |
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| 摘 要： | 目的:分析甘肃省中医院门诊患者提出的意见种类成因和建议,为门诊医疗质量管理改善提供依据,以进一步提高门诊服务水平和患者满意度.方法:调查分析2009年1～12月门诊部接待的214人的投诉资料.结果:患者对医务人员服务态度的意见最多,占65.74%,对医护人员工作态度造成的意见占21.30%,其他意见占12.01%.结论...
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| 关 键 词： | 医院门诊部 患者意见 改进措施 |
Analysis and Improvement on Outpatient Doctor-patient Relationship |
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| MA Zhen-qin,MIAO Feng-hua,MA Xiao-ying.Analysis and Improvement on Outpatient Doctor-patient Relationship[J].Gansu Journal of Traditional Chinese Medicine,2011,24(3):74-75. |
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| Authors: | MA Zhen-qin MIAO Feng-hua MA Xiao-ying |
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| Institution: | MA Zhen-qin,MIAO Feng-hua,MA Xiao-ying Gansu Province Hospital of TCM,Lanzhou Gansu China 730050 |
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| Abstract: | Objective:To analyze type of comments and recommendations of the causes by patients in our hospital out-patient,which would be the out-patient basis for medical quality management,and improve patient services and patient satisfaction.Methods:To survey data of 214 cases of complaints of patients in our hospital out-patient department from January to December in 2009.Results:The attitude of medical staff were the views of most,accounting for 65.74%,resulting attitude of the views of health care accounted for ... |
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| Keywords: | outpatient patient views measures |
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