设定护士长接待时段 减少护患纠纷

通过开设护士长接待时段,与病人进行面对面的沟通,并对护士长接待时段中存在的问题进行分析,找出诱发护患矛盾的因素,针对存在的问题提出对策,以提高护理服务的质量,认为护士长接待时段为护患沟通开辟了一条新途径。

Setting up head nurse reception hour to promote Nurse-patient relation

By setting up head nurse reception hour, the author communicated with patients face to face, analyzed the problem whichwere found during the communication, found out factors which influenced nurse-patient relation, and explored methods to solve theseproblem in order to improve nursing service. So head nurse reception hour was a new way to promote nurse-patient communication.