母婴同室病区护理人力资源配置对患者满意度的影响

目的 探讨母婴同室病区护理人力资源配置对患者满意度的影响.方法 将2007年母婴同室病区全年住院患者对护理质量满意度调查结果、母婴同室病区护士人力资源配置情况进行分析.结果 住院患者对护理服务的满意度与护士的配置呈正相关;母婴同室病区护士人力资源配置相对不足导致护士疲溃感,出现服务质量退化,服务态度生硬,对患者冷漠,细节服务不到位,基础护理工作落实不够,健康教育简单.技术操作质量不能保证.结论 母婴同室病区护士人力资源配置应高于普通病房护士人力资源配置,重视母婴同室病区的护士安全配置,增加护士编制,合理利用人力资源,加强护士综合素质培养,提高质量意识、服务意识、安全意识,确保护理质量和母婴安全,提高患者满意度.

Influence of distribution of nursing human resource in maternal-infant wards on patients'satisfaction degree

Objective To discuss the influence of distribution of nursing human resource in maternalinfant wards on patients'satisfaction degree.Methods To analyze the satisfaction degree with nursing quality of all patients and distribution of nursing human resource in maternal-infant wards in our hospital in 2007.Results There was a positive correlation between inpatients'satisfaction of nursing service and distribution of nurses.Theinsufficiency of distribution of nursing human resource in maternal-infant wards caused nurses' sensation of work tiredness,degradation of service quality,bad service attitude,indifference to patients,lack of detail service,insufficiency of basic nursing care,simplistic health education,and unwarranted quality of technique operation.Conclusions The distribution of nursing human resource in maternal-infant wards should be hisher than that in common wards and We should pay attention to the distribution of naming safety in maternal-in-fant wards,increase nurse staffing,rationally utilize human resource,enhance training of comprehensive quality of nurses,strengthen quality awareness,service awareness and safety awareness,ensure the nursing quality and mother-infant safety,and improve patients'satisfaction.