Evaluating community health worker performance in India

In 1977 the Government of India launched a health care experimentin which volunteers were used to provide a basic health careservice. Community health workers have also been used in manysmall, non-governmental programmes. Although much has been saidabout the selection and training of such workers, there havebeen very few attempts to evaluate their actual work performance.This paper makes the plea for more, regular evaluations of theiractivities by those involved in the programmes: communities,supervisors and health workers themselves. Such evaluationsare useful even if they are only done on a small scale. Whatis described here is a small study of the performance of part-timecommunity health workers (PTCHWs) in a programmme initiatedin 1977 by the Community Health Department of the ChristianMedical College in Vellore, South India. It concludes that thePTCHWs with the highest performance scores have, on the whole,less education, more experience, less population to cover andmore intense supervision.