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实缺陷医疗质量管理的构想与实施
引用本文:孟令权,陈俊红,王伟刚,郭文有,马德库.实缺陷医疗质量管理的构想与实施[J].中国医院管理,2009,29(5):18-20.
作者姓名:孟令权  陈俊红  王伟刚  郭文有  马德库
作者单位:中国石油天然气集团公司中心医院,河北,廊坊,065000
摘    要:以“实报、实查、实改缺陷”为核心的实缺陷管理办法与以“诚信、格物、博爱”为核心的医院文化相结合,鼓励员工主动查找、上报、整改缺陷,按照戴明环的流程进行缺陷管理,使缺陷不断减少,使医院文化的内涵落到实处而深入人心,使医院的工作效率、员工的精神面貌明显改善。

关 键 词:医院文化  实缺陷  医疗质量

The scheme and implementation of self-examination defects on medical quality management
Institution:MENG Ling-quan, CHEN Jun-hong, WANG Wei-gang, et al.(Central Hospital of China National Petroleum Corporation, Langfang, Hebei, 065000,China)
Abstract:To combine the management ot selt-examination detects tocused on reporting, selt-examination, and improvement with the hospital culture that taking honesty, Gewu and humanity at the core, To encourage staff to check, report and correct the defects actively. The defects are decreasing, the hospital culture is carried out and people welcomed, the efficiency of the hospital work and the mental outlook of the staff all improved In accordance with the process management of Dr.W.E.Deming ring.
Keywords:hospital culture  self-examination defects  medical treatment quality
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