患者满意度测量问卷的开发与检验

目前我国对患者满意度问卷的研究缺乏共识,使采用不同问卷调查的结果在进行横向或纵向比较时遇到问题。本文通过归纳国内外已有典型量表,邀请国内资深专家学者进行3轮讨论,形成门诊和住院患者满意度的问卷,并利用原国家卫生计生委医管中心平台试调查数据进行数理统计和检验。检验结果表明该问卷具有较高的信度和效度。本文开发的问卷是测量患者满意度的高质量问卷,可以为今后患者满意度调查提供科学有效的测量工具。

Development and testing of patient satisfaction questionnaires

At present,there is a lack of consensus on the study of patient satisfaction questionnaires in China.The questionnaires designed by different scholars are quite different,which makes the results of different questionnaires encounter problems when comparing horizontally or vertically.Based on the existing research,this paper develops a new set of satisfaction measurement questionnaire.Therefore,this paper summarizes the existing scales at home and abroad,invites domestic experts and scholars to conduct three rounds of discussions,forms a questionnaire for outpatient and inpatient satisfaction,and uses the survey data of the former National Health and Family Planning Commission for statistical analysis and testing.The test showed that the questionnaire had high reliability and validity.The questionnaire developed in this paper provides a scientific and effective measurement tool for future satisfaction surveys.