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Customer service in health care: a new era |
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| Authors: | Eisenberg B |
| Affiliation: | Management Dynamics, Inc., New York, NY 10001, USA. |
| Abstract: | Intensified competition in healthcare is stimulating an enhanced focus on consumer satisfaction. Critical barriers to customer service are being dismantled and hospitals are instituting comprehensive models to promote consumer-oriented environments. |
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| 本文献已被 PubMed 等数据库收录！ | |