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| 医疗设备售后服务调查技术与统计方法的讨论 | |
| 引用本文： | 汪黎君,李斌,郑蕴欣,何德华. 医疗设备售后服务调查技术与统计方法的讨论[J]. 中国医疗设备, 2014, 0(7): 105-106 |
| 作者姓名： | 汪黎君 李斌 郑蕴欣 何德华 |
| 作者单位： | 上海交通大学附属第六人民医院医学装备处,上海200233 |
| 摘 要： | 医疗设备售后服务满意度调查是医院对医疗设备供应商售后服务质量状况的监测手段之一。本文根据其他行业进行满意度调查的经验，提出一套针对医疗设备售后服务满意度调查的指标和方法，并对传统的统计方法进行调整，融入权重、台件因子等概念，将医疗设备售后服务满意度具体量化，为日后的设备采购、维修和管理提供一些参考。 |
| 关 键 词： | 医疗设备 售后服务 满意度调查 台件因子 |
Discussions on Investigative Techniques and Statistical Methods of Medical Equipment After-Sales Service |
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| WANG Li-jun,LI Bin,ZHENG Yun-xin,HE De-hua. Discussions on Investigative Techniques and Statistical Methods of Medical Equipment After-Sales Service[J]. Chinese medical equipment, 2014, 0(7): 105-106 | |
| Authors: | WANG Li-jun LI Bin ZHENG Yun-xin HE De-hua |
| Affiliation: | (Department of Medical Equipment, The 6th People＇s Hospital Affiliated to Shanghai Jiaotong University, Shanghai 200030, China) |
| Abstract: | Satisfaction survey of medical equipment after-sales service is one of the approaches for hospitals to monitor after-sales service quality of the suppliers. This paper puts forward a set of indicators and methods for medical equipment after-sales service satisfaction survey, adjusts traditional statistical methods, quantiifes medical equipment after-sales service satisfaction degree, in order to provide some references for later purchase, maintenance and management of devices. |
| Keywords: | medical equipment,after-sale service satisfaction survey quantity inlfuence |
| 本文献已被 维普 等数据库收录！ | |