人性化分娩服务模式的建立与应用

目的建立人性化分娩服务模式(下称模式),促进自然分娩,提高产科服务质量。方法以模式建立后2年内 分娩的6019例产妇为观察组,引入人性化的服务理念,在了解孕产妇需求的基础上改造产房布局,改革产房工作 运行机制与管理机制;以模式建立前同期采用常规助产分娩的5086例产妇为对照组,比较两组助产质量与效益指 标。结果观察组与对照组比较,自然分娩率、阴道助产率、服务满意度显著提高,剖宫产率、新生儿窒息率显著下 降,经济效益显著增长(P<0.05,P<0.01)。结论模式能满足孕产妇的需要,促进自然分娩,提高产科服务质量及 医院效益。

Introduction and Management of Personalized Service in the Process of Delivery

Objective To introduce a personalized service mode (the Mode) in the process of delivery, promote natural delivery and improve the quality of service in the obstetrical department. Methods The experimental group included 6 019 partureint women who had given birth to a single live baby after the introduction of the Mode. The Mode consisted of change of ward lay-out on the basis of the needs of pregnant and parturient women and reform of management and operation modes in the obstetric wards. The control group included 5 086 partureint women who had given birth to a single live baby before the introduction of the Mode. The measures in results were compared between the two groups.Results The rate of natural delivery and the satisfaction of the partureint woman on the service were significantly improved, the rates of cesarean section and anoxia of newborns were significantly lowered and the results in terms of income were significantly better. Conclusion The Mode can satisfify the needs of the partureint women, promote natural delivery and improve the quality of service in the obstetric department and the income of the hospital.