| 宝鸡市医疗职业精神建设与提高医院服务质量的关联性分析 |
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| 引用本文： | 邢麟.宝鸡市医疗职业精神建设与提高医院服务质量的关联性分析[J].中国医学伦理学,2014(2):273-275. |
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| 作者姓名： | 邢麟 |
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| 作者单位： | 陕西宝鸡职业技术学院医学分院,陕西宝鸡721013 |
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| 摘 要： | 目的：研究加强医疗职业精神建设与提高医院服务质量的关联性。方法通过问卷调查收集2013年陕西省宝鸡市三甲医院患者对医生医疗职业精神反馈意见的数据，分析医生履行职责情况及为民服务情况与提高服务质量的关联。结果职业责任感、医患诚信度、医生给予病人帮助、医疗收费、服务意识、服务态度、服务质量和办事效率与提高医院的服务质量有关联。结论医院重视人文素质培养，加强医患沟通，改善医院服务质量。
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| 关 键 词： | 职业精神 服务质量 医患诚信度 职业责任感 |
Correlation Analysis between Medical Professionalism Construction and Hospital Service Quality Improvement in Baoji |
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| XING Lin.Correlation Analysis between Medical Professionalism Construction and Hospital Service Quality Improvement in Baoji[J].Chinese Medical Ethics,2014(2):273-275. |
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| Authors: | XING Lin |
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| Institution: | XING Lin ( Medical School of Baoji Vocational Technology College, Baoji 721013, China) |
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| Abstract: | Objective：To study the correlation between medical professionalism construction and hospital serv-ice quality improvement .Methods：Questionnaire was used to collect data about patients feedbacks of medical pro -fessionalism in the third-level hospitals in Baoji in 2013 .The correlation between doctors＇performance and public services and improving the hospital service quality was analyzed .Results：Occupation responsibility , doctor-pa-tient integrity , doctors giving patients help , medical fees , service consciousness , attitude , quality and efficiency have related to improving the hospital service quality .Conclusion：The Hospital should strengthen the communica-tion between doctors and patients , pay attention to the humanistic quality training , improve the quality of hospital service . |
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| Keywords: | Professionalism Service Quality Doctor-patient Integrity Occupation Responsibility |
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