| 医院服务质量评价方法现状与发展趋势 |
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| 引用本文： | 姚贵宾,李静,欧崇阳. 医院服务质量评价方法现状与发展趋势[J]. 解放军医院管理杂志, 2008, 15(12): 1149-1150 |
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| 作者姓名： | 姚贵宾 李静 欧崇阳 |
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| 作者单位： | 第二军医大学研究生管理大队,上海,200433;第二军医大学长海医院,上海,200433;解放军第411医院医务处,上海,200081 |
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| 摘 要： | 本文界定了新的管理理论框架下医院服务质量的内涵；归纳了医院服务质量提高面临的主要问题，比较了国内外医院服务质量评价的管理理论与方法，对我国新的医院服务质量评价体系构建的方向做了探讨。
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| 关 键 词： | 医院 服务质量 评价 |
Methods of Evaluation on Hospital Service Quality:Status and Trends |
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| YAO Gui-bin,LI Jing,OU Chong-yang. Methods of Evaluation on Hospital Service Quality:Status and Trends[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2008, 15(12): 1149-1150 |
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| Authors: | YAO Gui-bin LI Jing OU Chong-yang |
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| Affiliation: | YAO Gui- bin, LI Jing, OU Chong -yang (1.Brigade of Graduate Student Management, Second Mili- tary Medical University, Shanghai 200433 ; 2.Changhai Hospital, Second Military Medical University, Shanghai 200433; 3.Section of Medical Affairs, No.411 Hospital of PLA, Shanghai 200081) |
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| Abstract: | The author defined the connotation of quality of hospital service based on the new theory of management, then summarized the main problems of improving quality of hospital service. Base on the comparison of theory and methods of management between domestic and abroad, the author discussed the direction of new hospital service evaluation system construction. |
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| Keywords: | hospital quality of service evaluation |
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