护理员规范化管理中多元化策略的实践效果

目的：探讨护理员规范化管理多元化策略的实践效果,为规范护理员的管理提供依据。方法：将2011年新聘、在编护理员设为对照组,采用传统培训、管理模式;将2012年新聘、在编护理员设为观察组,采用多元化策略规范管理,包括完善岗前培训、持续改进在职培训;多方携手共管提升陪护质量;调动护理员工作积极性,提升职业自豪感;以及推行人性化管理举措,稳定队伍等方法。结果：两组比较：患者与家属满意度由84.73%上升到97.08%,医护人员满意度由79.63%上升到96.30%,人员流失率由52%下降到28.99%,差异有统计学意义（P〈0.05）。结论：采用多元化策略对护理员进行规范化培训、管理,有助于提高护理员整体素质及服务能力,满足了患者的需求,提升医院服务品质。

Impact of the diverse strategy applying on the nursing assistant standardized management

Objectives： To measure the impact of the diverse strategy applying on the nursing assistant standardized management, and to give evidenee fir standardizing nursing assistant managemenh Methods： New and in-service nursing assistant in 2011 as the contrnl group to accept traditional management and training mode. New and in-service nursing assistant in 2012 as the treatment group who are given diverse strategy standardized managemenl which includes complele pre-service training, continuous improvement of in-service tlnining, enhancing caring quality cooperatiw＇ly, motivating nursing assistant＇s enthusiasm, promoting professional pride and implementing hamanism management. Results： Compared with the control grnup, the treatment group could raise the satisfaction of patients and their families. The satisihetion rate of palienl increased from 84.73% to 97.08%, and die satisfaction rate of medical staff incrased from 79.63% to 96.30%, staff turnover rate decreased from 52% to 28.99%, which has significant di｜lbrenee （p 〈0,05）. Conclusions： Diverse strate .g7 applying on nursing assistant standardization training, management can help improving nursing assistant＇s full quality and service capacity, nmtehing patient＇s demands and promnling hospital selwiee quality.