实行科室年度考核分级管理的体会

为客观、公正、全面地评价科室年度工作,坚持＂一切以病人为中心,突出中医特色＂的宗旨,我院结合科室综合目标,利用平衡记分卡的原理,设计了科室年度考核分级管理制度.每年对科室从财务、客户、内部流程和学习成长四个层面进行考核评分,并根据分值将科室分为不同级别,予以奖惩.该制度实行几年来,取得了明显的效果,促进了医院的健康发展.

The Experience of the Implementation of the Department Annual Assessment Ranking Management

In order to evaluate annual performance of each department objectively, fairly and comprehensively and insist on the purpose of ＂all patient-centered and promoting Chinese traditional medicine＂, our hospital has designed the annual assessment classifi- cation management system combined with departmental goals with the use of balanced scorecard principle. Every year, all depart- ments are scored in four aspects： finance, customer, internal process and professional development. According to the scores, depart- ments are divided into different levels with corresponding rewards or punishments. This system was implemented in recent years, ob- tained remarkable results, and promoted the healthy development of the hospital.